5 important facts to know before leaving your dog at a boarding facility
Traveling can be an exciting adventure, but for pet owners, it often comes with the added concern of ensuring their furry friends are well cared for in their absence. Boarding facilities or “dog hotels” can be an excellent solution, but they require thoughtful consideration to ensure your dog’s comfort and safety. Here are five important facts to know before leaving your dog at a boarding facility.
1. Research the Facility Thoroughly
Not all boarding facilities are created equal, so it’s essential to do your homework before making a choice. Start by researching facilities in your area and reading online reviews from other pet owners. Look for places that are well-rated and have a reputation for treating animals with care and respect.
Once you’ve shortlisted potential facilities, schedule a visit. Observe the cleanliness, layout, and overall environment. Are the kennels spacious and clean? Do the dogs look happy and relaxed? Does the staff seem attentive and knowledgeable? These are crucial factors that can give you a better sense of how your dog will be treated. Don’t hesitate to ask for references or testimonials from other clients to gain a deeper insight into their experiences.
Pay attention to additional services that might be offered, such as grooming, training, or transportation. While these might come at an extra cost, they could add significant value to your dog’s stay.
2. Understand Their Health and Safety Policies
The health and safety of your dog should be a top priority when choosing a boarding facility. Ask about their vaccination requirements—most reputable facilities will require proof of up-to-date vaccines like rabies, distemper, and bordetella. This helps prevent the spread of diseases among boarded pets.
Additionally, inquire about their emergency protocols. What happens if your dog falls ill or gets injured? Do they have a vet on-call or nearby? Knowing these details will give you peace of mind that your dog is in safe hands. Some facilities may also perform health checks upon arrival to ensure all incoming pets are in good condition, further reducing risks.
It’s also a good idea to check if the facility has measures in place to handle natural disasters or emergencies, such as fire evacuation plans. Comprehensive safety measures are a sign of a well-managed establishment.

3. Prepare Your Dog for the Experience
Boarding can be a stressful experience for some dogs, especially if it’s their first time. To ease the transition, consider doing a “trial run” by leaving your dog at the facility for a short stay, like a day or overnight. This will help them get accustomed to the environment and staff.
Before boarding, ensure your dog’s collar fits well and is equipped with identification tags. Pack their favorite toys, a familiar blanket, and enough food for their stay. Many dogs find comfort in familiar smells and objects, which can help reduce anxiety.
If your dog has any specific dietary needs or medical conditions, communicate these clearly with the staff. Provide written instructions for feeding and administering medication, and double-check that they understand your pet’s requirements. It’s also helpful to stick to your dog’s routine as closely as possible to minimize stress.
Some dogs benefit from increased socialization prior to boarding. If your dog isn’t used to being around other animals, consider gradual exposure to other dogs in a controlled setting to build their confidence.
4. Assess the Level of Supervision and Activities
Dogs thrive on interaction, exercise, and mental stimulation, so it’s essential to understand the level of care and activities provided at the facility. Ask about the daily routine—do they offer group play sessions, individual walks, or other forms of enrichment?
Also, find out how often dogs are supervised. Facilities that provide round-the-clock care or frequent check-ins are preferable, as this reduces the risk of accidents or distress going unnoticed. If your dog is more comfortable with limited social interactions, ask if they offer tailored care plans.
Some facilities provide webcams for owners to check in on their pets during the stay. This can be a reassuring feature, allowing you to see firsthand how your dog is adapting. Additionally, inquire about any behavioral assessments conducted before group activities to ensure your dog’s compatibility with others.
5. Know the Costs and Policies
Boarding facilities vary widely in terms of pricing and policies, so make sure you’re clear on all costs before committing. Ask about the base fee and whether there are additional charges for extras like grooming, medication administration, or extended playtime. Some facilities may offer discounts for longer stays or multiple dogs from the same household.
Review the cancellation policy as well. Life is unpredictable, and having flexibility in case your plans change can save you from unexpected fees. Ensure you also understand their pick-up and drop-off hours to avoid complications. Late pick-ups might incur extra charges, so knowing these details can help you plan better.
In addition to standard fees, inquire about payment methods and if deposits are required to secure your booking. Transparency in pricing reflects the professionalism of the facility and ensures there are no surprises later.
Leaving your dog at a boarding facility can be a positive experience for both you and your pet when done thoughtfully. By researching the facility, understanding their policies, and preparing your dog in advance, you can ensure their stay is safe and comfortable. A little preparation goes a long way in giving you peace of mind, allowing you to enjoy your travels knowing your furry companion is well cared for. Remember, a well-chosen boarding facility can provide not just care, but a fun and enriching experience for your dog, making your time apart a positive one.